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Customer Care
Payment Information
What forms of payment do you accept?
Currently, we accept VISA, Mastercard, American Express and Discover. To facilitate the credit card transaction, please include all information as it appears on your credit card statement (first and last name, billing address and credit card number).
When will my credit card be charged?
We do not charge your credit card until your purchase is ready to ship. After placing an order, you will receive an “order confirmation” email. When your order is ready to ship, you will receive a “shipment confirmation” email. This second email will contain information on tracking your shipment as well as notification that your credit card has been charged.
What are your US shipping options and rates?
Our preferred carrier is FedEx. Please see the table below for details on US shipping options and the associated costs.
| Order Subtotal | FedEx Ground | 3rd Day Express | 2nd Day | Next Day |
| < $100 | $6.50 | $16.50 | $20.50 | $41.50 |
| $100.01 - $500.00 | $12.00 | $22.00 | $26.00 | $47.00 |
| $500.01 - $1000.00 | $14.00 | $24.00 | $28.00 | $49.00 |
| > $1000.01 | $20.00 | $30.00 | $34.00 | $55.00 |
There is an additional $10 surcharge for orders shipped to Alaska, Hawaii or Puerto Rico. We are unable to ship to PO Boxes or APO/FPO Addresses.
Returns/Exchanges
We proudly stand behind our collection of top-quality products. In the event you are not satisfied with your purchase, we gladly accept returns/exchanges under the following conditions:
Returns/exchanges must occur within 14 days from the purchase date in order to receive a full refund. All tags must be attached to the merchandise. We will not accept the return or exchange of any merchandise if there is evidence the merchandise has been used. Merchandise must be returned/exchanged in its original condition.
Shipping and handling charges will not be refunded.
How do I return/exchange a product?
In order to return/exchange a product, please follow the steps below: Complete the return/exchange form and include the information in your package along with a copy of your invoice including the order ID number. Please make sure to explain why you are returning/exchanging your purchase.
Tinky Bébé RETURNS
Address:
845 Third Avenue, 6th Floor
New York City, New York 10022
Phone:
(646) 290-5132
For security purposes, we recommend sending your return/exchange via traceable service (UPS, Fed Ex or USPS delivery confirmation). We will not be held responsible for merchandise lost/damaged during the return shipping process.
Once we receive your return/exchange, please allow 7 business days for your return/exchange to be processed and credited. We will notify you once your return/exchange has been fully processed. When we ship your exchange merchandise, you will not be charged a second shipping and handling fee.